Frequently Asked Questions

How do I order checks?
We have recently transitioned to a new check vendor, Main Street Inc. With this change, members now have 60+ new check designs to choose from, will receive 90 checks in a book (instead of 60) and get trackable shipping for the same price as with our previous provider.  To order checks, you may call or visit the credit union or click the link in Online Banking to order online. If you have previously ordered checks through Main Street, you can reorder checks here.

I suspect fraud on my account, what should I do?
If you suspect fraud on your account, please contact our office during normal business hours at 570-323-9407. A member of our team will gladly assist you.

I lost my VISA debit card, what should I do?
Once you are logged in to Online Banking, go to "Cards", then "Card Freeze". Next, flip the switch to change the status of the lost debit card from Active to Frozen.

Once you locate your lost debit card, repeat these steps to activate the card. If you are unable to locate the card, please contact our office during normal business hours at 570-323-9407. A member of our team will gladly assist you.

I lost my VISA Credit Card, what should I do?
For a lost VISA credit card, please contact our office during normal business hours at 570-323-9407. A member of our team will gladly assist you.

After hours, please call 1-800-423-7503.

What should I do if I will be traveling?
If you plan on traveling, please notify the Credit Union of your travel dates and destinations. This is to help assure your credit and/or debit card continues to allow purchases during your travels.

How do I endorse my check for Mobile Deposit?
Checks must be signed by all payees and the words "For mobile deposit only West Branch Valley Federal Credit Union" must be endorsed on all checks submitted for Mobile Deposit.

When will my Mobile Deposit be available in my WBVFCU account?
Generally, funds will be made available in five business days from the date of deposit. The Credit Union may make such funds available sooner based on such factors as credit worthiness, length and extent of relationship with us, and such factors the Credit Union, in its sole discretion, deems relevant.