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Frequently Asked Questions

 

I suspect fraud on my account, what should I do?
If you suspect fraud on your account, please contact our office during normal business hours at 570-323-9407. A member of our team will gladly assist you.

I lost my VISA debit card, what should I do?
Once you are logged in to Online Banking, go to "Cards", then "Card Freeze". Next, flip the switch to change the status of the lost debit card from Active to Frozen.

Once you locate your lost debit card, repeat these steps to activate the card. If you are unable to locate the card, please contact our office during normal business hours at 570-323-9407. A member of our team will gladly assist you.

I lost my VISA Credit Card, what should I do?
For a lost VISA credit card, please contact our office during normal business hours at 570-323-9407. A member of our team will gladly assist you.

After hours, please call 1-800-423-7503.

How do I change my address online?
Once you are logged int o Online Banking, you will go to "Services", then "Preference" and then the "Contact Info" tab. Here you will complete your change of address.

What should I do if I will be traveling?
If you plan on traveling, please notify the Credit Union of your travel dates and destinations. This is to help assure your credit and/or debit card continues to allow purchases during your travels.

How do I endorse my check for Mobile Deposit?
Checks must be signed by all payees and the words "For mobile deposit only West Branch Valley Federal Credit Union" must be endorsed on all checks submitted for Mobile Deposit.

When will my Mobile Deposit be available in my WBVFCU account?
Generally, funds will be made available in five business days from the date of deposit. The Credit Union may make such funds available sooner based on such factors as credit worthiness, length and extent of relationship with us, and such factors the Credit Union, in its sole discretion, deems relevant.