Mission & Vision Statement
To provide exceptional member service.
To be our community's first and foremost choice.
A Commitment to Our Members
At West Branch Valley Federal Credit Union, members come first. We promise to offer honest, fair deals to every member, every time. We promise to treat every member with respect and dignity. We promise to strive to be a trusted financial advisor that our members can count on to assist them with achieving their financial dreams. We will continually demonstrate the value of membership in West Branch Valley Federal Credit Union. We will deliver a range of low cost products and services to the diverse economic and social make-up of our members and potential members. We will look for better ways to serve the needs of un-served and underserved portions of our member and potential member base.
We will communicate our services to members in a meaningful way so that members, potential members, legislators, regulators, and the community at large will understand and appreciate the unique role that locally owned, not-for-profit, financial cooperatives play in their lives.
Throughout West Branch Valley's Strategic and Business plans, we will emphasize programs that enable our members to become financially self-sufficient and successful. We will place high importance on consumer education and the teaching of financial thrift.
This Commitment to Our Members is consistent with our credit union principles of "Not For Profit, Not For Charity, But For Service" and our philosophy of "People Helping People". This statement represents good business practices that ensure the financial strength of our credit union on behalf of our members.